Visitors Prioritize In-N-Out Right Behind Baggage Claim

Tuesday, April 24, 2012 by Rebecca Fong

The Sacramento Convention and Visitors Bureau has the privilege of hosting meeting planning professionals and conference delegates from throughout the United States. Shortly after their flight arrives and luggage claimed, one of the most common requests we've received from out of state visitors is 'Where is the nearest In-N-Out?'

In-N-Out (2900 Del Paso Road, Sacramento, Calif. 95834 // 1-800-786-1000 // www.in-n-out.com ) is only 10 minutes from the Sacramento International Airport, en route to dowtown and Sacramento meeting facilities. It's typically open from 10:30 AM to 1 AM.

This California institution has a cult following because it quickly serves up high-quality burgers, fries, and shakes from a streamlined menu... as well as a not-so-secret menu of variations like 'animal style' or '4x4'. Look for the marquis and signature crossed palm trees.

In-N-Out Sacramento store #213

See's Candies -- downtown Sacramento

The second most common request is 'Where is See's Candies?'

It's 10 minutes from In-N-Out! Located in downtown Sacramento, See's Candies (1009 L Street, Sacramento, Calif. 95814 // 916-443-4497 // www.sees.com) faces the California State Capitol, which is only a block from the Sacramento Convention Center and downtown hotels.  

This California original has its own devotees as well. In fact, the company was one of Warren Buffett's earliest purchases! Our East Coast and international visitors are very fond of the chocolates, peanut brittle, and other candies. They often buy them by the pound to take home for gifts -- or for themselves! And locals are almost guaranteed to receive See's from family, friends, even business partners during year-end holidays.

Got a California exclusive you want to check out during your stay in the capital, Sacramento? Contact the Sacramento Convention & Visitors Bureau to ask us.

Don't Be Afraid of Using a Convention Center

Wednesday, December 14, 2011 by Sonya Bradley
Moving your meeting or conference from a single hotel to a convention center can be a little intimidating and seemingly so much more work than you have time for, especially if you have a small staff or are a one-person department.

Yet, sometimes circumstances dictate the need to seriously consider a convention center and hotel package:

> Your meeting has or will quickly outgrow its current hotel space.
 
> Your Board would like to move to a larger city with more amenities.

> A particular destination contains certain assets (e.g. University, medical facilities) that tie in well with your group.

Don't let fear or lack of resources keep you from exploring the convention center and hotel package options for your meetings and conventions:

Short Distances Room to Room
Most cities have headquarter hotels either connected, adjacent to or within a short walking distance of their Convention Center. The extra time spent going betwen the two is typcially less than five minutes.  For example, there are two downtown Sacramento hotels approximately 145 feet from the Sacramento Convention Center.  This video is a great illustration of the proximity. There are a several more within a four- to six-block radius. On a nice day - and there are plenty in Sacramento - the walk is very pleasant.

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CVB's Understand Your Needs
Your CVB reps have the greatest amount of experience working with groups who decided to make the switch from a single hotel to a covention center/hotel package. She is there to represent the needs of the customer. She is also the one person who understands the intricacies and complexities of Sacramento meeting facilities and hotels and is well versed in your needs.

Access to Greater Services
When you work with a CVB, you have access to more resources for a better conference. For example, using Sacramento convention and meeting services mean you could qualify for airport and store welcome signage, street banners, information desk staffing, customized landing pages, delegate discount programs and more.

There's no need to view this opportunity as a scene in a horror film, where you're forced to confront a race of aliens known as convention center event planner, AV rep, catering manager, security; or you fear your delegates leaving the safe confines of the hotel and stepping into a convention center will bring unseen horrors with zombies at every turn who chase your delegates sending them screaming back to the safety of their rooms.

Take a deep breath, summon your inner meeting planner Wonder Woman or Lara Croft and do what you would do if you were contacting a hotel and working with a dedicated sales or catering manager.
 
Pull out your ray gun, aka mobile phone, and contact the city's convention & visitors bureau. Your CVB sales rep will be your sole point of contact and will walk with you through every step of the process. They will do the work of bringing the covention center and hotels together to ensure you have a successful conference. 

Contact the Sacramento Convention & Visitors Bureau's Sarah Atilano - satilano@cityofsacramento.org - to start the conversation on moving to a convention center. 

SCVB Solves Citywide Conferences Transportation, Parking Puzzle

Tuesday, September 6, 2011 by Julie Reilly
Rush Hour: both a board game and an inconvenient pain

With four different major freeways that flow into downtown Sacramento, the Sacramento Convention Center is a very popular meeting facility among meeting planners who have a significant proportion of drive-in attendees.

Unfortunately this can create a parking and transportation puzzle. Dare I say, 'Nightmare?' While Rush Hour may be a fun board game, such logistics issues are no laughing matter. 

sessions and meetings -- where your delegates should beOrganizers of a series of eight annual citywide conferences sought the expertise and services of the Sacramento Convention and Visitors Bureau (SCVB).

These meetings have gathered more than 40,000 delegates over eight (nearly consecutive) weekends. This requires about 3,000 parking spaces a day! The SCVB works closely with city parking services, private operators, and motorcoach companies, to ensure these delegates are sitting in productive educational sessions -- not traffic.

Have a specific problem during the planning of your meeting, convention or trade show? Don't fret! Ask about the convention and meeting services the SCVB can offer you and your delegates.

The Sacramento Kings and a Sports & Entertainment Complex in California’s Capital city: Does it Really Matter?

Friday, April 22, 2011 by Mike Testa

Why all this hoopla from regional business leaders—the SCVB included—to keep the Kings in Sacramento and to build a new sports & entertainment complex? 

 

Is it about the Kings needing a pretty new arena to bounce their balls in and make more money—or is it about the Sacramento region generating jobs, increasing the hotel transient occupancy tax, and providing sales tools to local companies, all while increasing the bottom line of hundreds of local businesses?

 

Why can’t it be about both? What’s so bad about a scenario where everybody benefits?

 

It’s no secret that Sacramento is mired in a heated debate on the merits of professional basketball and the creation of a new regional sports & entertainment complex. And when arguing those collective merits with the Kings as the lead motivation, some people answer with a resounding NO! After all, if you’re not a basketball fan, why would you care what type of facility they play in—or if they even play at all? 

 

But that argument misses the point of what a new sports and entertainment complex would mean for Sacramento.

 

It’s About so Much More Than Basketball. Aha!

 

A new sports and entertainment complex, built in the right location, serves as a catalyst for new development.  

 

Specific examples from other cities show that downtown Phoenix saw a 20 percent increase at arts and cultural venues after America West Arena opened, not to mention $2.5 billion in development investment in their Central City. The San Francisco Giants pay the City of San Francisco millions of dollars in rent and taxes annually for AT&T Park, which has also acted as a catalyst for development in a previously underutilized area of that city. Coors Field in Denver brought not only a world-class stadium but also an investment in restaurants, shops, hotels and offices that revived a pre-stadium downtown depression. And the revival of the neighborhood surrounding the HP Pavilion in San Jose post-arena construction is nothing short of amazing. 

 

All that aside, and taking the construction of a new facility out of the discussion, you’d still have tremendous value from professional sports in Sacramento.  

 

A recent article in the Sacramento Business Journal estimated that the loss of the Kings would top $100 million for this region. That same article noted that the Kings provide 773 full and part-time jobs for area residents, fund the largest contract for off-duty Sheriff officers in the region and have donated $19 million to local charities in just 11 years.

 

How about the game night business that the restaurants in Natomas do? What about a few years ago when the team was one of the best in the league? How many bars—from Elk Grove to Roseville—were packed with jubilant Kings fans buying drinks and food while they cheered the team on—and how many tax dollars did that generate for local governments that was used to pay for services utilized by the residents of those regional cities? 

 

What other businesses did the team touch? Uniforms for arena staff, legal services paid for by the team to local law firms, chiropractors, taxis and limos companies, sales for local beer distributors, real estate agents and the list goes on and on.

 

Sacramento Convention CenterSacramento Kings Good For Tourism

What about tourism? With about 40 rooms used by the visiting team per game (sometimes for two nights) for 41 home games the numbers add up to more than $320,000 spent on hotel rooms and transient occupancy taxes.  

 

That’s a decent number but it pales in comparison to the $2 billion generated annually by visitors to Sacramento. Our ability to attract business and leisure travelers relies heavily on the image that our city portrays to the rest of the world—and professional sports helps to create that image and identity internationally on our behalf. 

 

Win or lose, the name “Sacramento” appears in newspapers throughout this country for the majority of the year. That’s exposure for this region, which translates into visitors, which benefits the people who live here.

 

It’s also about proactively leveraging the team to generate more business. The SCVB, for example, has attended Kings games in Chicago and Washington, DC, in an effort to meet with various national association groups. At those games, we hosted prospective clients and had upwards of three hours to talk to them about bringing their convention business to Sacramento. 

 

In just two seasons, the SCVB booked four convention groups that delivered more than $4 million worth of economic impact to our city. We also generated leads that, if closed, will provide an additional $10 million in economic impact. The tax revenues generated from those groups (or any convention group, for that matter) goes into the City’s general fund which is then used  to improve roadways, build new parks and hire police and fire officers.  

 

But it’s certainly not just the SCVB that leverages the appeal of the team. Local companies buy suites for the opportunity to conduct business while at the game. They buy sponsorships to increase the visibility of their business. They do these things to increase sales and grow profits—which in turn creates more jobs for those of us who live here.

 

Wanting to keep the Kings or build a new sports and entertainment complex in Sacramento is not about paying for a team facility that is owned by billionaires. It is about investing in Sacramento, growing local business and tourism dollars to improve the resident’s quality of life—all while continuing to foster regional pride. Whether you’re a Kings fan or not, professional sports make your life better if you live in Sacramento. 

 

 

 

Convention RFP Process Can Run Smoothly

Thursday, March 3, 2011 by Sonya Bradley

The RFP needn't be difficult. Your CVB can help you navigate the process.One area that can seem like a relatively simple process, but you soon discover that the coordination can be time-consuming, daunting even, with results that can be less than desired, is the RFP (request for proposal) process. Primarily, the response rate for proposals can be slow in coming or not at all, causing planners to question if hotels value their business.

The short answer is YES. Hotel sales managers place a premium on meeting planners and their business, as it is often the bread and butter for their properties. 
 
Corporate Meetings & Incentives ran a very good article in its February issue on the RFP process and why it does and can break down.

The writers (Katherine Markham and David Markham) presented some worthwhile reasons why properties don't respond promptly, including hotel sales executives inundated with inquiries, incomplete RFP's and hotels waiting to hear about a better piece of business. 

They also presented solutions for planners to make the process better for both sides, such as ensuring that all the information is covered in the RFP, doing your homework, creating a realistic deadline.

A large part of the Sacramento Convention & Visitors Bureau responsiblities is securing hotel RFP's (request for proposals) for the planner. When you work with a CVB, your sales manager will help you avoid some of the pitfalls and serve as the liaison to the hotel sales managers to get you the best possible service, including prompt responses.

Furthermore, we're the meeting experts on Sacramento meeting facilities and Sacramento area hotels, plus we offer the added bonus of convention and meeting services which are typically free.

We are an extension of your meeting planning department, whether you're a department of one, five or 20, or even a part-timer who slips in meeting planning between a host of other responsibilities.
The Sacramento Convention & Visitors Bureau can help secure hotels, meeting facilities and necessary services.
A convention & visitors bureau role is pretty straightforward - we work on behalf of the customer (i.e. meeting planner) to find suitable hotels, meeting facilities and amenities to ensure a successful convention/conference/meeting in the destination of choice.

Sacramento Extended-Stay Hotel Exceeds Expectations

Wednesday, March 2, 2011 by Rebecca Fong
When you hear 'extended stay,' what comes to mind? Road warriors like corporate travelers and sales professionals on long-term assignments. Perhaps families who are eager for more space, but only willing to pay the same daily rate for a smaller room at a full-service hotel.

Well, the following exceptional experiences have transient travelers doing a double take. 

RICP from the Rose Garden, Capitol ParkLocation

Unlike other extended-stay (ES) hotels, the upscale Residence Inn Sacramento Downtown at Capitol Park (RICP) is located within a lively, cosmopolitan area that is near Sacramento tourist attractions like the World Peace Rose Garden. Avoid car rental expenses, and your company may nominate you for the employee-of-the-month award... Just don't skip personally enjoying Sacramento dining and nightlife.


3 Fires Lounge at Residence Inn Sacramento Downtown Capitol Park Convenience
Traditional ES accommodations offer larger suites with kitchen facilities, in lieu of amenities such as room service, restaurants, and daily housekeeping. Again RICP pleasantly surprises guests. Executive Chef Anthony Dimasuay of 3 Fires Lounge provides fresh California cuisine in a stylish, yet relaxing setting for lunch, dinner and room service daily. You can bet that this local has returned for business lunches!


Hospitality

Most importantly, you'll be treated to accommodating and professional service. Although this Residence Inn is not a convention hotel like Hyatt Regency Sacramento and Sheraton Grand Sacramento, its team consistently steps up time and time again to house overflow demand from conference attendees and trade show exhibitors. Our convention planning clients actually appreciate negotiations with RICP!

RICP also participates in the Sacramento Gold Card program, extending you even more value.


Contact the SCVB Convention Sales Team to learn more about other great hotels for your citywide or self-contained meetings.

Supplier Relations: Steady or Fire Sale Friends?

Thursday, January 20, 2011 by Rebecca Fong
As I read Association Conventions & Facilities' sunny outlook on the exhibition and events industry, this optimist is cautious not to forget lessons learned during the past two years. I have seen the gold lining in the dark economic clouds: Meeting planners and suppliers have worked closer than ever to address budgets, cancellations, attrition and staffing.

Personal relationships stopped fighting technology... and owned it. The proof is in the posting -- of tweets, status updates, blog entries, photos, videos and more. 

Unfortunately the proof is not always in the pricing. During the recession, hotels in first-tier cities offered fire sale prices to get heads in beds -- and to minimize severe financial losses. Almost every association snubbed long-term relationships with second- and third-tier cities to sit at the cool kids' lunch table. Now as business travel rebounds, hospitalty industry experts predict rates will too. Where will you be sitting?       
 
Sacramento CVB: Committed to Your Success

The Sacramento Convention & Visitors Bureau thanks loyal meeting and event professionals for your business and your continued support. As your organizations face significant challenges, we understand if your programs are under review or decisions are delayed.
 
When you’re ready, we’re here… because we’ve always been, here, for you.
 
We’re here with outstanding accommodations, facilities and amenities. The entire SCVB team is here to ensure your continued success. We’re here with the excellent services you’ve come to expect of Sacramento -- from people who really do know your name.
 
If you have not previously worked with us, introduce yourself to our Convention Sales Team.

Select Sacramento: A Pleasantly Surprising Site

Wednesday, January 19, 2011 by Rebecca Fong
With the departure of now former Governor Arnold Schwarzenegger and First Lady Maria Shriver, California's capital has lost some star power... but its luster shines brighter than ever. Why do meeting planners and travelers chose to visit Sacramento long after the days of the Gold Rush?

Zwahlen Images: California State Capitol and Capitol Park

Unlike other cities in the Golden State, Sacramento is not a concrete jungle. Its skyscrapers do not tower above like Amazonian trees; its freeways do not snake like vines. Graced by 320 days of sunshine a year, the City of Trees entices people outdoors -- where conversations create a sense of community. Irresistible are the casual walks and short bicycle rides between downtown Sacramento hotels, meeting facilities, tourist attractions, shopping boutiques, art galleries, restaurants and cafes (many with outdoor dining), theaters and nightlife.

Know what locals know: Neighborhood parks do more than dot city maps. They host a variety of community events from farmers markets to festivals. Don't be left out of the fun! Check Sacramento365.com, the Sacramento calendar of events.

Learn more about complimentary meeting and convention planning services from the Sacramento Convention & Visitors Bureau.

Off-Site Caterers with a Cause

Monday, December 13, 2010 by Rebecca Fong

Triple bottom line (TBL) just may be what my chin looks like after the holidays, if I don't get to the gym or a hotel fitness facility for a few days this month. -- Dear warmer weather, I miss Sacramento recreation with all its kayaks, rafts, fat tire bikes and less muddy trails. Come back soon! 

Mulvaney's B&L inspires youth chefsMore commonly, TBL is a way individuals or businesses measure the impact of their decisions based on values about economic, social and ecological success. It's also one way meeting planners & event professionals evaluate potential vendors & suppliers.

For example, downtown Sacramento dining foodies make a beeline for Mulvaney's B&L and Next Door, its events space. Its Culinary Specialists team offers services for cocktail receptions to company picnics to formal dinners at many off site venues. The commitment to showcasing local products, besides sponsoring opportunities for low-income youth, has a huge following. Rural-Urban Connections Strategy recently recognized Chef Patrick & his wife Bobbin as a business of the year.


Plates Cafe & Catering - St. John's Shelter Program for Women & ChildrenAnother off-site caterer a bit further from the Sacramento Convention Center is Plates Cafe. This nonprofit serves gourmet food and generous portions of compassion and inspiration. St. John's Shelter Program gets once homeless women back on their feet. Trained by Culinary Institute of America alumnus, Executive Chef Stu Edgecombe, participants gain much-needed experience to enter (or re-enter) the workforce. They also get exposed to new flavors & ingredients that foodies and chefs take for granted. Overall, mothers and kids feel confident about their personal accomplishments -- especially as program graduates land full-time jobs.

Plates Catering uses only the freshest, highest quality ingredients and actively supports local growers / producers who engage in organic and sustainable agricultural practices. It supplies bio compostable flatware, plates, cups & other environmentally friendly disposables for all of its events. In addition, the cafe is available for facility rental. Contact David Lose, Business Manager at (916) 381-2233 or dlose@eatatplates.com for more information. 
 

To learn more about planning an event in California's capital, get started here. Have you already booked an event in Sacramento, but still need convention services? Consult our directory or contact us.

Exclusively Theirs: Art Conference Customizes California Capital to Attendees For Their Sacramento Convention

Friday, November 5, 2010 by Rebecca Fong

At a time when meetings budgets are small, conference planners still seek experiences that are BIG. Most convention schedules feature a major evening activity for its attendees. Receptions, banquets, and dances are common... 

Sacramento Art ComplexThis week American Art Therapy Association is making Sacramento exclusively theirs. During its annual conference, visitors will enjoy “Night on the Town: Sacramento Art Walk” on Friday, 11/5/2010. The special event is modeled after the city's very own and very popular Second Saturday. From 6 pm - 9 PM, the customized art tour exhibits artwork and performances from AATA's own members at a number of local galleries and venues.

The walkable midtown venues are bounded by H & L streets, as well as 19th & 22nd streets. Stop by the following locations for some fantastic art and good company: 


Old Soul at Weatherstone
at 812 21st Street

Soul Awareness (NorCATA Member Art Show) 6 pm-9 pm 
featuring artwork by Northern California Art Therapy Association members

 

L Wine Lounge at 1801 L Street

Bruce Moon Performance and DDSO Art Show 6 pm-7:30 pm

 

Sacramento Art Complex at 2110 K Street, Suite 100

“Mutiplicity & Self-Identity: Trauma & Integration in Shirley Mason’s Art” 6 pm-9 pm

And Various Artist Demos throughout the evening

 

20th Street Art Gallery at 911 20th Street
Brick Alley Art Studios
Gong Yuebin Studio at 915 20th Street


Brick Alley Art Studios at 919 20th Street 
 

b. sakata garo Gallery at 923 20th Street


Viewpoint Photographic Art Center
at 2015 J Street, Suite 101


Kennedy Gallery at 1114 20th Street

 

Sacramento: Exclusively Yours

The Sacramento Convention & Visitors Bureau helps meeting and conference attendees get the most benefit from face-to-face meetings. Like gold, each visitor's time and presence in our city is valuable. Who wants to be another number lost in a big city convention destination? If you are a meeting planner who dreams of being THE main event in a downtown convention center with state-of-the-art meeting facilities and four-star hotels, in a cosmopolitan city that awaits your arrival with customized messages and convention services, then you are ready to discovergold.org. We work closely with our hospitality partners to make Sacramento exclusively yours.

Sacramento Makes An Impression...

Monday, September 13, 2010 by Terry Selk

 

 

on attendees at the 2010 Student and Youth Travel Association annual conference held August 27-31.  The professional travel representatives from across the nation and selected international cities consistently commented on the scenic beauty of the city, its cleanliness, impressive array of high quality restaurants within easy walking distance of Sacramento Convention Center and the overall friendliness of residents, both in businesses and on the street.  The comments were so plentiful, it almost became embarrassing.

The comments made me take a step back and really evaluate how perfect our city is for meetings and conventions.  When you look at the basic infrastructure needs of such a business gathering, Sacramento is a near perfect model based on the following:

-quality airport facility with convenient transcontinental service and close to the city center;

-picturesque river location, tree-lined streets and an abundance of parks making for enjoyable walks, runs and bike rides during breaks in business activities;

-a diverse, modern convention center facility surrounded by a variety of Sacramento area hotels, ranging from high standard full-service hotels to mid-service properties that offer attractive pricing when compared to larger cities;

-an abundance of interesting and low cost attractions;

-a wide range of quality evening entertainment options including pubs, bars, wine lounges, ethnically diverse restaurants and live entertainment;

-friendly, helpful people who are generally glad that visitors are in our city;

Not sure what else a conference organizer or a meeting planner might need to make their events a guaranteed success.

Collaborate on Convention and Meeting Services and Turn Your Conference From Good to Great

Monday, August 9, 2010 by Paul Miller

It's a simple concept -- Contact, Connect, and Collaborate.  By asking your CVB representative a simple question ('what other organizations of similar focus and background are considering meeting in Sacramento over over a certain time frame?'), you open the door to some new math with your conference numbers, quality, and attendee value.

Recently, two contacts (I'll call them "John" and "Jim") were in town for a site inspection. They work for an association and were considering Sacramento for a convention during Fall 2011.  Like many conference organizers, their primary goals were to look at hotels, see a few Sacramento meeting facilities, visit some off-site event venues, and get a general feel of the activities available.  They also took time to meet with a couple of "experts" in the area who are familiar with their association and are nationally recognized for being leaders in their fields.  These individuals and their agencies would be key in contributing programming expertise to the conference.

Knowing the Game PlanThe Sacramento Convention & Visitors Bureau Helps Planners Make Connections For Their Meetings
John and Jim looked to the Sacramento Convention & Visitors Bureau to help coordinate their meetings, collect hotel proposals, and identify various activity options...and, if that was all there was during the site visit, I wouldn't be blogging about it now because that's a common stopping point; it's where most people's expectations and hopes end when working with a CVB.

However, that ISN'T where the conversation and opportunities ended. A CVB is in a unique position to offer a perspective that can only come from being the "home team." We not only know the playing field, but we know all the players because we're constantly scouting...in essence, we know the game plan, we know which organizations are planning future meetings in Sacramento, their space and accommodations needs, and, most importantly, when they're coming (or even thinking of coming) to the capital city.

Making the Connection
Jim and John are considering Fall 2011 for their conference. My CVB counterpart, Susan, who works with meeting professionals on the east coast was speaking to an agency interested in bringing a conference to Sacramento around the same time. Immediately, Susan and I realized that these two organizations, which have collaborated on projects in the past, didn't know they were independently considering Sacramento for their respective conferences around the same time.

Only a CVB would know such details and make the connection...because we have the only playbook. Well, you probably guess what happened when we gave them the news.

Light bulbs went off over John's and Jim's head. Text messages to their agency colleagues started flying (what did we do before cell phones?!).

It's now quite likely the association and the agency will collaborate and co-host their meetings over the same dates, sharing convention and meeting services.


By combining their respective efforts and areas of expertise, they expect this collaboration will draw their own respective target audiences, but also allow for expanded programming and networking that will attract a wider audience. This will bring more value to their conference attendees and point this conference in a new and more exciting direction.

In several ways for this conference, its organizers and its participants, the whole will be greater than the sum of its parts.


 




Convention and Meeting Planning Tips for "What If..."

Saturday, May 8, 2010 by Paul Miller
Working day in and day out with meeting professionals, a lot of issues come up that have to be dealt with...are there enough hotel rooms for my group; can the meeting rooms at Sacramento Convention Center fit 100 classroom style; is there an offsite venue that can host a reception but also is fun?

But we rarely discuss the unpleasant "what if?" Consider just the past month of "what ifs":

Legislation was signed in Arizona that caused visitors and groups to pull back from following through on plans for meetings and travel to the state...

http://nbcsportsmedia3.msnbc.com/j/MSNBC/Components/Photo/_new/spt-100505-los-suns1.hmedium.jpg

There's an oil spill (more like a volcano-like expulsion) that could impact the beaches and beauty of some of the Gulf Shores' most loved scenery and communities...

The well has been spewing at least 210,000 gallons per day since an April 20 explosion at a rig 50 miles off Louisiana - 11 people were killed.

Flooding of Nashville shut down one of the country's largest hotels for months and many of that great city's attractions for days.

http://imgsrv.kmox.com/image/DbGraphic/201005/1559513.jpg?1273045733

Just as our economy seems, ever so slightly, to maybe turning a slow corner, these hits to the travel and tourism industries in these communities were not what the doctor ordered.  Colleagues and friends are working double-time now to mitigate the circumstances and provide great service to their meetings and conventions customers and tourists. Soon, those cities will overcome these challenges and shine in the end.

As they pick up the pieces, it caused me to wonder how many of the meetings professionals bringing meetings to those areas were prepared for unforeseen incidents and the impacts made upon the plans they had in place for months and years in advance?  How well had the hotels, attractions, and CVBs in those destinations put into place emergency and back-up plans for what is now on their doorsteps? 

All of us in the travel and meetings industry need to "be prepared" and know what to do when "what if..." happens to our organizations, to our cities, to our hotels, to the vendors and destinations we plan on using in the near future. 

A client, friend, industry expert and fellow Packer Backer - Vicky Betzig, CMP - wrote a two-part article for PCMA's Convene magazine that offers some great food-for-thought: 

A few takeaways from Part 2 of Betzig's article:

- identify and rank the liklihood of potential risks
- rank the severity and damage those risks could have upon the success of your event
- identify the players on your team and their respective roles
- communicate and update the plan based on changes in the environment
- communicate the plan with the facilities in which you are meeting
- have some awareness and understanding of their plan
- "got insurance?"

(Read Part 2 of full article)

(Read Part 1 of full article)

I allow my selfish thoughts to turn to me, the Sacramento CVB, and the the Sacramento hotel and hospitality community.  There's an ostrich-like temptation to keep my head buried in the "nothing like that would ever happen in Sacramento" sand.  So very tempting to turn away from the possibility of "what if....?".  But that would be foolish.


This opportunity to ask those questions will not be wasted here.



Strawberry Fields Forever Remind Me of Excellent Customer Service

Thursday, April 15, 2010 by Julie Reilly
I'd like to relate a little story of a customer service experience I had while traveling on business.  I had to do a promo show in Long Beach (for customers who will be meeting in Sacramento the following year, I often travel to the current year meeting to help promote next year's meeting or convention to help generate excitement).  I had decided to drive down and after being on the road most of the day and sitting in traffic on the 405 for about 2+ hours, I finally arrived at my hotel in Long Beach. 

As I was checking in and chatting with Mario, the front desk clerk, I set my box of strawberries on the counter. (I had stopped at a roadside stand on the way down.) He mentioned he liked strawberries so I offered him a basket.  At first he said no, then after a little prodding about how incredibly juicy and sweet they are, he gave in and accepted my offer.  It's really hard to turn down a California-grown strawberry. As I was waiting for Mario to finish signing me in, he looked up, smiled and said, "I'm going to upgrade you to a bay view room!"  Now that is what I call CUSTOMER SERVICE!  Completely unexpected, but definitely appreciated.

I'm telling you this because this is exactly my attitude when I do my job as convention services manager.  I get questions every single day about Sacramento meeting facilities, downtown Sacramento hotels, plus events, attractions and just fun things to do in Sacramento.  I help suggest venues for off-site events, provide a comprehensive calendar of events, and materials for convention attendees so they can make decisions on where to eat, shop and enjoy the city. 

Often, it usually just takes something small for the person to be happy and satisfied - a common connection, a smile, anything really.  I love to make someone's day and in the end, when the customer is happy, I'm happy.

Intro to Sacramento Convention Services

Thursday, April 1, 2010 by Julie Reilly
Welcome to the wonderful world of Convention Services!  My name is Julie (Reilly) - not to be confused with the other Julie in our office who blogs about (and drinks) wine. 

This is me - the Convention Housing & Services Manager.  Okay...moving on.  My job is awesome because I get to talk to lots of people and I get to talk about how GREAT Sacramento is for meetings and conventions.  I work with convention clients as well as our local attractions, shopping, restaurants, Sacramento meeting facilities and so much more!  My future posts will cover the various things I do for clients, success stories from the clients I work with, how I can help you make your meeting or convention the best it can be, and other convention services-type stuff.  Stay tuned - it gets better.  I swear!