5 Things You Need to Know about Step-On Guides for Your Group Tours

A group tour learns about the significance of the California State Seal at the Capitol.Step-on guides can be a tour operator’s best friend.  Tour operators put a lot of faith in these guides to enhance the experience of their travelers while working to seamlessly fit into their itinerary.  The Sacramento CVB works with step-on guide providers, such as Cal-Events, to provide knowledgeable, friendly and competitively priced step-on guides who will fit easily into your itineraries and give your travelers the best visit to Sacramento attractions, museums and more.  Here are 5 things you should know about using step-on guides and how to work with the Sacramento CVB to ensure your group gets the best experience possible.

  1. Use only the best.  We work with companies that use Certified Tour Directors for your tours.  These guides are informed and trained to answer your clients’ questions and to show them the best of each destination.  Step-on guides will ensure your clients’ questions are answered and they get the most out of each destination with personal and professional service.  From Sacramento student travel to biking and Gold Rush history, these guides have you covered.
     
  2. Use the same company for your entire California itinerary.  For example, Cal-Events can provide a step-on service anywhere in the State of California.  They have access to hundreds of Certified Tour Directors throughout the state – Sacramento, San Diego, Los Angeles, San Francisco as well as points between.
     
  3. Tell us exactly what your group needs.  We pair step-on guides with a group based on a few criteria.  We want to make sure your group gets exactly what they need from their step-on guide.  Let us know the age-range of the group.  What are the interests of the group?  For example, would they want to know more about architecture, gardens, general history, etc.?  If there is a designated group leader, we will let the Certified Tour Director know.
     
  4. Know what a Step-On Guide cannot do.  Step-on guides are not allowed to assist any non-ambulatory guest.  This includes pushing wheelchairs.  Also, step-on guides will not be able to add anything to an itinerary that would cost additional funds that have not been previously arranged and paid for.  The SCVB will be happy to go over any add-ons to your itinerary and plan those in advance for you.  Tours also must begin and end in such a manner that the step-on guide has access to their transportation home.  And the guide cannot take the motorcoach anywhere the driver deems unsafe.
     
  5. Call the Sacramento CVB to arrange your step-on guide service.  We are here to assist you in implementing step-on guides into your itinerary.  We are here to help you plan your itinerary so you can ensure your clients come to Sacramento and receive the best service with the best rates.

Contact us today to learn more about step-on guides for your itinerary or all of the other services we provide for your clients’ visits to Sacramento.  Email us at tourism@discovergold.org for all information about Sacramento tourism and to begin planning your itinerary today.